6 QUESTIONS FOR YOUR EXECUTIVE ASSISTANT
Worth | December 7, 2009
Every executive knows the importance of a good assistant. Worth asked experts from executive search and lifestyle management firms what questions to ask to find the right person for the job.
1. Why are you an executive assistant? “This question distinguishes applicants who can do the tasks associated with the job from those who comprehend the role, which is to support you,” says Jill Glist, president of Lambent Services, a New York and Los Angeles-based personal assistant agency. Look for someone who mentions constructive qualities such as enjoying helping others be organized.
2. Are you willing to take a personality assessment tests? Such exams can reveal a lot about candidates’ personalities, critical thinking skills, teamwork, abilities and character. The Calipher Personality Test, for example, is often used by employers to compare prospective employees to the “ideal candidate” they selected before the test. Shauna Swerland, partner and global head of infrastructure practice in the New York office of executive search firm Glocap Seach, adds that while it’s not a common practice, it’s a good idea for both the CEO and executive assistant to take a personality test in order to match their character types.
3. Are you comfortable being on call 24 hours a day? “Viable candidates can’t have a 9-to-5 mentality,” says Swerland. Assistants won’t always be in the office, but they should always be available.
4. Why should I trust you? “Background and reference checks are essential,” says Glist, “but watching a candidate’s assessment of his own honesty allows you the benefit of direct information on this subject.” Pay attention to non-verbal cures and the ability to describe personal behavior.
5. Why do you think some employees honor confidentiality agreements while others don’t? Sooner of later whoever you hire will know intimate details about your life. “Listen between the lines,” says Teresa Leigh, CEO of Teresa Leigh Household Risk Management of New York and Raleigh, N.C. “Does the candidate think it is ever OK to break a confidentiality agreement?”
6. How long will you commit to this job? “The applicant’s time frame and yours should be established in advance,” says Glist. Hiring and training a new assistant can be expensive and time consuming, so make sure the person doesn’t have plans for at least the next three years.
